To your left, a typical sla, is attached. Service level agreements depend on the criticality of every project and typically every scenario gets adjusted to get rid of unnecesary overhead while maintaing an efficient support structure. By lowering costs, we help our customers optimize their budgets without sacrificing the tech support quality and experience they expect to deliver.
This very important document, serves as the backbone to delivery tech support consistently. The whole idea es to provide a great tech support experience every time your customers call. Our goal is to help you win more customers and maintain your currrent ones happy and excited!!!