Power Virtual Agents
Build intelligent AI chatbots without writing code. Deploy across websites, Microsoft Teams, Facebook, and more - with built-in natural language processing and seamless Power Platform ecosystem integration.
Intelligent bots, no code.
Power Virtual Agents combines a visual conversation designer with Microsoft's AI and NLP capabilities. Build bots that understand user intent, handle complex conversations, and take action across your systems.
Visual Conversation Designer
Build conversation flows with a drag-and-drop interface. Define topics, trigger phrases, branching logic, and responses - all without writing a single line of code. Test in real time as you build.
Natural Language Processing
Microsoft's NLP engine understands user intent from natural language input. Train with sample phrases, and the AI generalizes to handle variations, misspellings, and conversational context automatically.
Multi-Channel Deployment
Deploy your bot to websites, Microsoft Teams, Facebook Messenger, Slack, and custom channels from a single design. Consistent experience across every touchpoint your users prefer.
Power Automate Integration
Trigger Power Automate flows from within conversations. Look up records, create tickets, send emails, update databases - your bot takes action, not just answers questions.
Generative AI (Copilot)
Leverage Microsoft Copilot capabilities to generate bot topics from descriptions, create conversation flows from natural language prompts, and build bots in minutes instead of hours.
Analytics & Insights
Built-in dashboards track bot performance - session volume, resolution rate, customer satisfaction, and topic coverage. Identify gaps and optimize conversations with data.
Bots that deliver value.
From customer service to employee self-service, Power Virtual Agents handles the conversations that consume your team's time.
Customer Support
Deflect common support queries - order status, password resets, FAQ answers, return policies - and escalate complex issues to human agents with full conversation context.
IT Help Desk
Automate ticket creation, password resets, software requests, and VPN troubleshooting. Integrate with ServiceNow, Jira, or Dynamics 365 Customer Service for seamless handoff.
HR Self-Service
Answer employee questions about benefits, PTO balances, company policies, and payroll. Route complex inquiries to the right HR specialist with context.
Ready to deploy a chatbot? Let's build it.
We'll design the conversation flows, integrate your data sources, and deploy across your channels - typically in two to four weeks.