/Products
Near Contact Products
Two products. Built in-house.
EVAA surveys and Openser collaboration — purpose-built tools that came out of solving real problems for our own clients and teams. Available standalone or bundled with any engagement.
Product 01 - EVAA
Smart Surveys. Real Insights.
EVAA is a comprehensive survey platform that helps organizations collect, analyze, and act on customer and employee feedback. From quick pulse checks to in-depth research, EVAA makes feedback actionable.
- Ready-made templates - Pre-built survey templates for NPS, CSAT, employee engagement, market research, and more. Customize or start from scratch.
- Multi-channel distribution - Deliver surveys via email, SMS, web embed, QR codes, kiosks, and mobile apps. Reach respondents wherever they are.
- Real-time analytics - Live dashboards with response rates, sentiment analysis, trend tracking, and drill-down reports. Export to PDF, Excel, or Power BI.
- Branching logic - Conditional questions that adapt to each respondent's answers. Shorter surveys, higher completion rates, better data quality.
- White-label options - Custom branding, domains, and email templates. Surveys look and feel like they come from your organization, not a third-party tool.
- Enterprise security - Role-based access, data encryption at rest and in transit, GDPR compliance, and single sign-on integration.
Product 02 - Openser
Unified Communication. Connected Teams.
Openser is Near Contact's in-house ITSM and service management platform. Ticket routing, SLA tracking, knowledge base, and automation — built for teams that need an ITIL-aligned tool without the licensing overhead of enterprise suites.
- Ticket management - Multi-channel intake (email, portal, phone, chat), auto-routing, priority escalation, and full audit trail on every ticket.
- SLA engine - Configurable SLA targets per priority tier with automated alerts, breach warnings, and real-time compliance dashboards.
- Knowledge base - Self-service portal with article search, approval workflows, and usage analytics to deflect repeat tickets.
- Automation & workflows - No-code rules for assignment, escalation, notifications, and status transitions — ITIL-aligned out of the box.
- Reporting & analytics - Pre-built dashboards for ticket volume, CSAT, SLA compliance, and agent performance. Exportable to BI tools.
- API & integrations - RESTful API for custom integrations. Connect Openser to your existing tools — CRM, monitoring, asset management, and more.
Want to see a product in action? Let's demo.
Schedule a 30-minute live demo of EVAA or Openser. We'll walk through the features that matter most to your use case.
Request a demo →
Or call +1 (512) 853-9472